Summary of returns policies and timescales When returning an order please ensure products are appropriately packaged and protected, to prevent them from getting damaged.
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In the unlikely event that any item in this order is faulty, damaged or incorrect on receipt, notify us within 14 days and we'll arrange a free collection. The collection fee can be found in the returns information on each product's page on. We can collect your return for a small fee, or you can send it back to us yourself. Please keep hold of all the original packaging until you're sure you want to keep the order. If you decide your order isn't suitable for any reason you can return it - just let us know within 50 days of receiving it.
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Some items are only eligible for the money-back guarantee if they are returned to us unused and sealed in the original packaging.įor full information on our returns policy, please refer to our returns and refunds information page. We're unable to accept returns of any custom-made items designed to work together as a unique package. If the fault occurs within the first 180 days of your ownership, we'll collect the goods and deliver them back to you free of charge. If your goods develop a fault within the warranty period, we'll quickly repair or replace the item for you. If your order arrives damaged, or is incorrect, let us know within 14 days of receiving it and we'll arrange for a free collection.
We do everything we can to make sure the right item reaches you in perfect condition.
If you decide it's not suitable, you can return it to us for an exchange or a refund, providing the product is in 'as new' condition and in its original packaging. Once the product is delivered, you'll have 50 days to decide that you definitely want to keep it. All of our products are new unless stated and come with a 50-day money-back guarantee and a 3-year warranty as standard. If you have any questions, you can contact us on 01925 407056 or +44 (0)1925 407056 for customers outside the UK.You can purchase from Gear4music with complete confidence and peace of mind. We can ship to most EU countries, and also Norway and Switzerland. We are once again shipping Nitrocellulose paints & stains, finishing oils and thinners to countries within Europe. When shopping from outside the UK, the prices displayed do include UK VAT, but this will be removed at checkout. It is advised that you research your local delivery services (we use Fedex for all expedited carriage, and Royal mail for the standard service) to ensure that there are no unforeseen additional costs upon delivery. Failure to do so will result in the shipment not being delivered.Īny orders undelivered because of unpaid fees and/or tax, will incur a return fee of £45. Please note – Northwest Guitars is not responsible for paying these taxes or fees, and it is solely the customer’s responsibility to be aware of these extra costs, and paying them.
They will also, most likely, add an additional handling fee. VAT will however still be paid once the goods arrive into the country of receipt – this will be raised and invoiced between the courier and the customs office in your country.
We no longer charge VAT to any customers ordering from within the EU and as such, any VAT/VIES exceptions are no longer valid. On January 1st 2021 the UK left the European Union – and this effects how Northwest Guitars now interacts with our European customers. VAT and Import Duty Changes for EU Customers.
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